FNB Penalizing customers for not taking their life cover

FNB Home loans department are penalizing me for not taking their in house life insurance cover. I have app**** for a new bond with them, as my existing bank, and they have taken 3 weeks to come back to tell me that my life insurance document is a proposal and not the final summary - 3 weeks!!! I am now paying occupational rent for NO REASON WHATSOEVER and I'm paying a premium for life cover on a bond i don't have!!!

This is ridiculous! I need URGENT attention brought to this matter. My next bond will definitely NOT be through FNB, even if they come in cheaper - I will make a point to pay more not to endure this lack of service ever again.

I would like to be contacted with a way forward on this issue immediately please.