DK
David K
1 reviews | Active since Sept 2010
31 Dec 2018, 12:08
FNB Penalise their clients for THEIR incompetence
On 24 December you debited me R6.79 on my cheque account for interest on debit balance.
This was caused due to incompetence of FNB staff in switching debit orders - you can check history of two prior Hello Peter complaints.
Kindly contact me to apologise and to inform me that this has been reversed.
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Replies (1)
FNB (First National Bank)'s replyOfficial
31 Dec 2018, 15:22Good Day Mr Khan,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply31 Dec 2018, 15:22
Official
Good Day Mr Khan,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***