FNB Payshap payments missing and horrible customer service.

I made three Payshap payments but they failed as stated on the app. The issue is those payments still debited my account. I have been sent left right and centre by FNB staff. I have been given 100 different processes to resolve my issue. Only one could help but she reversed only one payment. The other two payments are still not reversed. The lady that helped me get my money back for one reversal has not called me ever again. My advise is don't use FNB Payshap. If want you want great customer service you definitely not get it at FNB. They don't know what the means or what it looks like.