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Grace M

1 reviews | Active since Nov 2023

05 Aug 2025, 19:40

FNB PAYPAL WITHDRAWAL

I’m writing this review to complain about a pending transaction from my PayPal to FNB on the 1st of August I made a withdrawal from my PayPal to my FNB account, but I didn’t get the money in my FNB, I tried to call FNB customer care on Friday and they said “The transaction is pending and they will escalate the matter so they can release the funds between 24 to 48hrs”. Then I called again today Monday 4th August, 2025 and they repeated the same statement that “The transaction is pending and they will escalate the matter so they can release the funds between 24 to 48hrs that they will send me an email once it has been escalated” till now I haven’t received the email they said I will get once is escalated and also I still haven’t received the said amount in my FNB account.

THIS IS THE 3RD BUSINESS WORKING DAY, I STILL HAVEN'T RECEIVED A SOLUTION SINCE LAST WEEK FRIDAY WHY MY TRANSACTION IS PENDING AND YET TO RELEASE FUND

0
Replies (3)
GM
Grace M's update06 Aug 2025, 09:19
Reviewer Update
I'm disappointed with the service I've received from FNB's PayPal department. Despite nearly 4 years of loyalty, my recent withdrawal has been pending for 4 days. After multiple calls, I've received inconsistent updates, citing technical issues and delays from the finance department. I hope this matter can be resolved promptly and efficiently. I'd appreciate a clear update on the status of my withdrawal or a refund, at the very least, to bring this matter to a close.

I NEED TO PAY MY BILLS MY LANDLORD IS ON MY KNECK, THIS DELAYS IS CAUSING ME SLEEPLESS NIGHTS PLEASE I BEG YOU

REF:***
GM
Grace M's update06 Aug 2025, 12:29
Reviewer Update
FNB FINANCE DEPARTMENT PLEASE DO BETTER, OVER 5 DAYS NOW I HAVE BEEN CALLING AND COMPLAINING ABOUT A PENDING WITHDRAWAL TRANSACTION AND YET NOTHING HAS BEEN DONE, EVEN THE CUSTOMER CARE SERVICES ALWAYS GIVE ME THE SAME REPLY FOR THE PAST 5 DAYS NOW, THEY THEMSELVES HAVEN'T RECEIVED A FEEDBACK FROM THE FINANCE DEPARTMENT...PLEASE ATTEND TO MY COMPAINT, IT'S REALLY FRUSTRATING AND MAKING ME DEPRESSED. THANK YOU
GM
Grace M's update06 Aug 2025, 16:11
Reviewer Update
FNB FINANCE DEPARTMENT PLEASE attend to my complaint, since on Friday last week, I have been calling non-stop, please please please