AG
Andre G

1 reviews | Active since Mar 2016

01 Mar 2016, 10:11

FNB-PAYPAL System and Helpline is USELESS

I have a Paypal account but bank with ABSA. My son is sending me money on a monthly basis from Canada to pay for his daughters school fees. I have been trying to register my profile at FNB online for two months. I have called the helpline numerous times. Given the agents ALL the error codes. Sent same by email. NO RESPONSE NO HELP NO LINK NO MONEY. <br> <br> I have now transferred the money back to my son in Canada who sent it to me by way of Western Union with no problems whatsoever.<br> <br> My daughter who banks with FNB is struggling as much!!<br> <br> Paypal is a GREAT and EFFICIENT PAYMENT SYSTEM, but it is very clear to me that they picked the wrong partner in FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2016, 16:20
Official
Hello rugbreek,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 881215.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)