1 reviews | Active since Aug 2017

03 Aug 2017, 10:25

FNB/PAYPAL SHOCKING!

<p>I am not feeling very inspire by FNB at all today and they are certainly showing a LACK in greatness.<br />I tried to link my FNB account to my PayPal account to make a withdrawal of monies, which is rightfully mine. Only to be told by the call centre that they cannot link my account because there are 2 profiles attached to my PayPal account. On questioning them for information about the second profile, it turns out that a person with different initials and address, but the same surname has been linked to my account.<br />Now to rectify this, I have to take time out of my day and make the effort of going into a branch to sort out this problem.<br />What is the point of all the online security, online app, online banking and all the security questions when it is obvious what the problem is?</p> <p>So ok, I go into a branch, fill in a form...no doubt have to wait a couple of days before the problem is sorted. What stops this from happening again? And me being locked out of my account AGAIN?</p> <p>SHOCKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!<br />FNB Leaving a very bad taste in my mouth!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2017, 11:00
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***