FNB Paypal Services is so slow

It has taken me almost a month trying to figure out how to use FNB Paypal services correctly. The information is vague. The responses are vague and as such, I still have not withdrawn my money yet. I attempted to connect my PayPal account to an online banking profile which needed FICA documents, when uploading them, I was unsuccessful and redirected to emailing them. FNB responded by just saying that they unable to verify my bank details, with no explanation or follow up as to why so that I could adjust as needed.

I then adjusted as needed and it has taken almost a week to get feedback that they needed another outstanding document. I had to call them to find out why there was such a holdup, only to find it was a simple document missing. Why could FNB not return to me with all those emails that II sent querying the delay in account verification?

Why is it such a tedious and difficult process to set up a mere online portal to withdraw my money out of? It is so limiting. So much red tape and such difficulty trying to navigate the site to figure out PayPal services.

I keep feeling like something ********** is going on because I am the one that has to keep chasing after the FNB PayPal service for answers, which only you guys offer. Showing clearly that is an abuse of a monopoly service.

Terribly disappointed that it has taken me so long to withdraw my money through your service. I am very disgusted that you are the only bank offering this service in RSA because it means I will be paying for trash service.