FNB PayPal services are pathetic

Once again I am on Hello Peter like a crazy person because of FNB. I am sick to death of having to do this dance every few months. This is literally the only place I can get a response from FNB because every single person on the chat facility on the app "doesn't deal with PayPal" this is the same for the messaging facility on Facebook. You can't call any of the "relevant" departments because they don't know what they're doing either. I withdrew funds from my PayPal on Monday November 1st, 3 days later and it's still not reflecting. Your below average ETA of 2 days has passed and I still have not received my funds. Yesterday, Wednesday the 3rd was the day for the funds to reflect. Don't even try to blame it on the public holiday because I have withdrawn countless times where either the Monday, Tuesday or Wednesday were public holidays and there was no delay. Do I have to go to the ombudsman to have this sorted? I just want my money, you won't be the one to pay my bills