SF
Samantha F

1 reviews | Active since May 2014

27 Feb 2015, 22:30

FNB PAYPAL SERVICE, THE WORST PRODUCT EVER

My family and I are currently in New Zealand and purchased a vehicle via auction. We paid the deposit but due to the daily limit on our accounts, we could not pay the balance. I tried to transfer funds via forex but the wait of 3 working days was going to be too long. I was therefore advised by FNB to try their paypal service and after reading the marketing information about the service, I linked my account & transferred funds into the paypal account I had created, the funds were transferred almost immediately, which was quite impressive, except, paypal refused to release the funds. I had to open a new Zealand paypal account to try and transfer the funds to myself so that I can use my new Zealand bank card to pay the merchant. Paypal still refused to release the funds and after several unsuccessful attempts with no reason as to why the funds cannot be transferred, I was sent a mail indicating unusual activity on my paypal account. Anyway, I tried to transfer the money back into my fnb account, after taking a ridiculous amount of money for their funds paypal transferred the money which is now in my account, but they refuse to release the money. WORST SERVICE EVER

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Feb 2015, 11:22
Official
Hello Samantha2014,

We thank you for logging your compliant with us.

Please be assured that we have logged a formal complaint to our FNB Private Clients Department, your reference number is 635353.

Regards
Desiree Bowes