FNB paypal service not working

Maybe I am not important enough as an unemployed FNB customer? I can't withdraw money from my paypal account. My daughter sends me money from AUS to survive during these tough times but now I keep getting and error that says there's a hard hold on my account? Why is that and why do I have to turn to Hello Peter and make a scene in an attempt to be heard? I was not informed of any hold on my account or given a reason why? Maybe its because it's not much....or enough for FNB to take their chunk or maybe its because I am just a normal middle class customer trying to survive?