FNB PayPal service

I have pathetic service from FNB. I registered for online bank to link my PayPal account. All good. The requirement is to send certified copies to ***. Few weeks later I phone FNB PayPal *** to find out on the progress. No one knows anything I’m transferred from 1 person to another eventually I have to resubmit to *** and ***. Wait another few week nothing happens. I phone again, no one can help so I forward the mail to ***. No feedback, it’s going 3 months. All document has been certified. This is the worst banking experience ever. I think PayPal should allow another bank to link accounts or all SA banks. I don’t understand how people can bank with a bank that just does not come back to you even after following their required process.