MP
Mandy P

1 reviews | Active since Nov 2019

06 Nov 2019, 12:08

FNB / PayPal lies!

FNB PayPal services are a complete joke. They purport to let any South African have access to funds from PayPal through their online banking facility, which is all supposedly a few simple clicks away. Try two weeks for things to be verfied first and then, when you try to access hard earned funds, you get a "HARD HOLD" error. No one at the help desk call center can tell you what that means and merely ask you to send a screen shot so they can "escalate" it higher up for answers. another three days later and still no feedback from anyone at FNB. When I called them again I got told that until whichever department my query was "escalated" too actually answers the request, there is nothing anybody can do for. So, FNB hoks you into using their bank but will nit allow you access to your funds. Shocking service.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2019, 12:27
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

Hello Peter Complaints Team 

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