FNB Paypal Issues - More issues than the Huisgenoot when trying to link and withdraw

I am trying to link my PayPal account with the portal created by FNB for non-FNB account holders.

It has been about three weeks now in which I have been so frustrated by FNB's process. First, they only asked for an ID. Then it was a certified ID. Then it was a dated and certified ID. Then it was a municipal account and whatnot needed. I sent everything and FINALLY I could link my account.

Then I had to wait for them to verify my non-FNB bank account which was superquick and I thought that FINALLY! I could withdraw my money.

Alas, no. Then I had to fill in an FNB Self Certification form. Which, fair enough, but couldn't FNB just send me a list of EVERYTHING they need so that it can be a once-off thing instead of constantly asking for just one more thing.

Now, I sent in my FNB Self Certification form on Friday, 25 September 2020 AND Monday, 28 September 2020 and have still not received any feedback.

I only have a few days left to withdraw my money and would seriously appreciate it if someone could just provide me with some feedback.

My e-mail address is *** and as I am currently caught in Namibia and cannot get back to South Africa, that would be the best way to contact me. So please, just contact me FNB.