FNB PAYPAL issue - Staff are unreliable.

I have been trying to sort out my Paypal account for months now. I have been directed and redirected to various numbers and people, who I have had to phone on my expense. The last of which was MATETE SILIANE from the FNB PAYPAL department. I spoke to him on the 21st of Jan 2021 from 8:07 am until 8:31 but I was on hold for most of the duration of the call and he had me going in circles. At the end of the call he asked me to email him a screenshot so that he can further investigate- I expressed that I was concerned that as soon as our call is dropped, I will not hear from him again. He assured me that he will get back to me but I have not heard a word from him since. I have also phoned the call center and held the line until my airtime ran out twice. FNB - your employees reflect no care for YOUR customers.