FNB PAYPAL FAILURE

I have never been this frustrated by a bank before. FNB BOOM STREET YOU ARE TERRIBLE. Last week Tuesday I walked into FNB to get assistance regarding my PayPal. My company paid my salary and I needed to access my funds. I tried to do everything myself online but I was advised to go to the branch. I used to have an qccount with FNB but didn't remember any of my logings since it had been over a year. I was first greeted by their service lady who proudly **** saying I was forced to open an FNB account to access my PayPal. I tell her no and I woul like to speak to a consultant. The consultant who was also very clueless gave me such a hard time about my canceled account and told me I needed to open a new account. I did that thinking it would help but no, she then tells me I have two profiles and they needed to be merged first before I could get access. She was rushing home and told me to comeback the following day. I did that. Came back on Wednesday only for them an hour later to tell me they cannot merge and they need to refer it somewhere and she would call me back. No call on Thursday, Friday, Sat and Monday. I logged a complaint and Tuesday Phumele called me and said he would follow up and call me back before midday. As per FNB BOOM STREET he didn't call me back. It's Wednesday 8 days later and nothing has been done. I have had to borrow money for food, for transport to work. I am getting deeper into debt and starvation because FNB doesn't know how to train their staff. My friend had the same issue and hers was resolved same time in a different branch. This is distgusting service and maybe PayPal should consider working with a different bank if FNB is now hijacking our funds. My salary came in 3 weeks ago. How am I supposed to survive. I am a single parent and my child needs to eat no one cares. The stress and anxiety this whole process has caused me is unbelievable. I worked at one of the major banks fo 10 years and I know for certain that this should not be happening. FNB BOOM STREET I WANT MY MONEY. I am tired