BCC
B. Clarke Clarke
1 reviews | Active since Sept 2015
30 May 2023, 17:58
FNB Paypal do not answer enquiries
Good day I am an FNB Client with a PayPal account, associated with my FNB account. My cellphone number has changed, and I need the sms confirmation number to proceed on PayPal. Now, I am unable to do transactions via PayPal. I have written to FNB on 4 May 2023 (***). No answer came back. I have tried again to get help from FNB on 16 May 2023 (***) but no answer either. On May 23 I tried again two email addresses (*** as well as ***) and still no answer. Please help me, I am urgently looking for help to change my number, please to enable me to use PayPal.
Thank you
Helpful (0)
Replies (1)0
Replies (1)BCC
B. Clarke Clarke's updateReviewer Update
31 May 2023, 12:20Thank you for your response, FNB, BUT here is what the department wrote to which you have assigned my case:
Good day
This email is with regards to the complaint that was forwarded to us.
Please contact the Online banking department on the number *** for further assistance.
For more information with regards to the FNB PayPal Top Up and Withdraw Service please contact us directly on ***or *** . to speak to a consultant
Regards,
AND THEY THINK I HAVEN'T THOUGHT OF THESE STEPS?
I'M CURRENTLY WORKING IN RUSSIA AND CAN'T PHONE.
VERY Unhelpful reply they have sent.
Good day
This email is with regards to the complaint that was forwarded to us.
Please contact the Online banking department on the number *** for further assistance.
For more information with regards to the FNB PayPal Top Up and Withdraw Service please contact us directly on ***or *** . to speak to a consultant
Regards,
AND THEY THINK I HAVEN'T THOUGHT OF THESE STEPS?
I'M CURRENTLY WORKING IN RUSSIA AND CAN'T PHONE.
VERY Unhelpful reply they have sent.
BCC
B. Clarke Clarke's update31 May 2023, 12:20
Reviewer Update
Thank you for your response, FNB, BUT here is what the department wrote to which you have assigned my case:
Good day
This email is with regards to the complaint that was forwarded to us.
Please contact the Online banking department on the number *** for further assistance.
For more information with regards to the FNB PayPal Top Up and Withdraw Service please contact us directly on ***or *** . to speak to a consultant
Regards,
AND THEY THINK I HAVEN'T THOUGHT OF THESE STEPS?
I'M CURRENTLY WORKING IN RUSSIA AND CAN'T PHONE.
VERY Unhelpful reply they have sent.
Good day
This email is with regards to the complaint that was forwarded to us.
Please contact the Online banking department on the number *** for further assistance.
For more information with regards to the FNB PayPal Top Up and Withdraw Service please contact us directly on ***or *** . to speak to a consultant
Regards,
AND THEY THINK I HAVEN'T THOUGHT OF THESE STEPS?
I'M CURRENTLY WORKING IN RUSSIA AND CAN'T PHONE.
VERY Unhelpful reply they have sent.