FNB Paypal Disaster
My name is Nicolette Dirk and I do not understand why FNB is the only bank that can assist with paypal as your online banking and customer service is pathetic. I created an online FNB account to get access to my paypal acc. since 16 October 2020 with no results. I have sent off documents, I have physically gone into the FNB Tygervalley on 23 Oct and was told by a gentleman from customer service i would be able to make a withdrawal in the next 48 hours. This was after he had spoken telephonically to someone from FNB paypal. On 2 november this has still not happened and FNB is now sending random emails about documentation WHICH I HAVE PROVIDED ON 23October. Either FNB staff is not trained to assist with paypal or its a matter of UTTER bad customer service which I think I should write about to a consumer journalist. I only opened an online acc to access Paypal as I am a standard bank client. I even considered moving to FNB but not after this experience .I will earnestly contact my media contacts to write a story about this and make SA consumers aware of FNB's incompetence!
After sending all required documents to an FNB team leam leader, I am no further to getting this matter resolved as when I sent this complaint. My account is still pending and I still cannot access the funds in paypal. I no longer believe FNB staff when they say this simple issue can be solved at this point as I have been dissapointed too many times. I will unfortunately have to escalate this to the media's attention to see if FNB will treat customer queries more urgently if your bad services are exposed.
After sending all required documents to an FNB team leam leader, I am no further to getting this matter resolved as when I sent this complaint. My account is still pending and I still cannot access the funds in paypal. I no longer believe FNB staff when they say this simple issue can be solved at this point as I have been dissapointed too many times. I will unfortunately have to escalate this to the media's attention to see if FNB will treat customer queries more urgently if your bad services are exposed.