FNB PayPal customer support sucks

From day 1 I have had endless issues with FNB. Unfortunately I have to continue using your "How can we help you" service - HUGE LIE - because I have a Paypal account and need to access the funds. I have been into your branches twice to link my Paypal service - first on a Saturday morning with a cranky 2 year old and was handed a phone and sat on the line for over an hour - because that's totally helping me right? And the secondly today, brought the error message with me and was told that I have to check to see if it goes through at home - and BAM... another error message when I get home... why... because you don't have internet at your branch and can't solve the problem? Why for the past 5 years have you consistently wasted my damn time? Now i have to go in again, find out what the error message means - because your online FAQs don't even cover that topic. Fed up doesn't even begin to describe how I'm feeling right now. #HowCanWeMakeYourLifeMiserable