FNB Paypal Customer service is Shockingly bad.

Linking my Paypal account to my bank has been the most frustrating experience ever. It almost feels as if FNB is forcing me to switch from my bank to theirs.

They are not communicating why my verification process is taking forever.

According to their website it should take 24hrs to verify banking details so that you can start transferring money to and from Paypal. It has been over two weeks now and my banking details are still not verified.

I've called FNB's paypal customer service on numerous occasions and have yet to speak to a consultant. Today I went to a FNB branch and the employee I met there called the very same number that I've been calling for days. Eventually after waiting for what seemed like forever for my phone call to go through. I finally had a glimpse of hope only to have my call be put on hold and dropped shortly after that. I'm a very hard person to dissatisfy but I can tell you for sure that trying to set up my FNB online Paypal profile has been the worst experience I have ever had.

According to SARS, South African Citizens cannot hold money in their Paypal account for longer than 30 days. Based on my experience with FNB, if don't bank with them setting up your Paypal transactions will take longer than 30 days. This does not make sense . If i could give you zero out of 5 stars I would. I wish i could not recommend them but they are your only option.

My account is still not set up and I've really just given up.