FNB PAYPAL CONSULTANTS

Good day,

2 Weeks have passed going back and forth with FNB consultants regarding my online banking profile. I registered for an online banking profile and submitted my documents and the consultant told me that my profile is activated I can link my PayPal account to my banking profile, when I check my profile is still not activated. I have sent screenshots and proof that my profile is still not activated till today, I get an error E-96 and there's a message which says, "Final step activate your profile". It has been 2 weeks now. No is responding to my emails no more and when I call i wait for an hour or more on the phone. Furthermore, I called an online banking consultant on friday trying to find out what is going on because the PayPal consultants seems like they don't like to do their jobs. The lady told me that the PayPal consultants they supposed to let the online banking consultant to activate my profile and the message they sent me is irrelevant ( all calls are recorded, please check calls). I have been complaining for days with no response. The only person who responds is Rb... I wish he was the person dealing with this matter. I'm so disappointed with FNB I really thought I was going to have a good relationship with the bank based on what my friend told me about it but now I've lost hope. I just wish FNB wasn't the only place to get your funds from PayPal. I'm exhausted.