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Simon E

1 reviews | Active since Jan 2018

03 Jan 2018, 12:36

FNB Paypal chaos

I bank with Investec but have to work via FNB for my business Paypal account. Trying to re-fica the FNB Paypal account has been a nightmare. It's taken over 3 months and we are still not done. Endless circles of the same documents submitted again and again, same queries (all rep**** to). The call centre is a mess and you have to start from scratch with each person - and submit the same docs and info again and again. I also get weird sms' from FNB with smiley face but saying they will shut the account for fica reasons. I eventually received an email a few weeks ago saying the fica process was complete. But since then have received several sms' and emails with same questions and same document requests. I am now dealing with a lady by the name of Pinky, who has apologised and assured me that the account is all good - but the sms' and emails keep coming. Complete chaos. Where does this end?

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jan 2018, 13:33
Official

Hello Simon-espley ,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

SE
Simon E's update03 Jan 2018, 13:41
Reviewer Update
This will not help. Already too many headless chickens running around, generating reference numbers and then handing over to someone else. Just received yet another email, requesting documents that have already been dealt with. Received voice message but when I phone back I am dumped into the call centre pool again. Chaos.