FNB PAYPAL - 2nd time in 10 days I am making a complaint!

This is the 2nd time I have complained about FNB Paypal. I cannot access my money - nor can I withdraw my money. FNB what are you doing? Are you making money off my money being in your accounts for those extra days? The 1st consultant said they will put me through to a supervisor today - - and they just hung up the phone on me. Musa Ngcekwa from FNB Paypal Call centre was the 2nd consultant I spoke to today - he would not put me through to a supervisor. FNB - I want a response THIS MORNING and I WANT MY MONEY. SORT THIS OUT TODAY!!!