1 reviews | Active since Aug 2016

09 Jan 2017, 17:19

FNB-Paypal

<p>Its taken about 2 months and I'm still getting nowhere.</p> <p>I have things to pay and my account is currently in arrears because of this,I've been trying to withdraw my funds from paypal to fnb with absolutely no success,My paypal account gets suspended because FNB reverses a withdrawal for no reason whatsoever,Then I have to spend hours on the phone with Paypal to try and get my account back into a functioning state.Im tired of the lack of care that both FNB and PayPal put into their customer service.It shouldnt be THIS HARD to get access to my own money.If someone had warned me about the difficulty i'd be getting by using fnb to do this,I would've done it through another bank.I just got off of the phone with an FNB consultant and she told me I need to wait another 24-48 hours before I can get a call back from them to resolve this.Either you work with PayPal or you dont,Dont advertise something if you arent capable of maintaining it. Honestly thought FNB had the best customer service....Clearly I was mistaken.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2017, 16:15
Official

Good Day

Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)