FNB Payment Reversal - Skywise

I contacted FNB last year to begin the process of a payment reversal as skywise had been grounded and I knew this would mean my flights would not occur on the last week of December. I was told I could only lodge a claim after the date of the flights had changed. I waited for the dates to pass and made the necessary claim for the reversal as I had paid with a credit card. I was told I had to prove that I had tried to get my money from Skywise. I did then sent FNB an email evidencing my attempt to resolve the issue with Skywise. <br> <br> It has now been a week and despite a follow-up email. I have heard nothing<br> <br> Bearing in mind that the call centre has been rude and in many instances provided me with wrong information.<br> <br> It has been difficult and exhausting. I remain frustrated.<br>