1 reviews | Active since Jul 2018
FNB- Payment reversal delay
I'm not satisfied with the service I've been receiving from FNB regarding a payment reversal I've requested. April 2018 i made an online payment to a holiday resort service provider, for December 2018. I then had to cancel the booking due to personal reasons and contacted FNB for reversal beginning of May 2018. I was forwarded documents to complete and instructed to send communication between myself and the service provider. I completed the forms, submitted and was told to wait 5 working days. After 5 working days, i followed up, and was then told, to wait a further 30 working days, i followed up again after no COMMUNICATION, 3 months waiting and still no payment or any response.
Good day Alexsha Lose,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Alexsha Lose,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)