MM
Mami M
1 reviews | Active since Mar 2020
27 Jan 2026, 18:23
FNB PAYMENT REVERSAL
I transfered money using Pay To Sell to send money on the 24th of December 2025. The receiver does not use FNB hence they couldn't receive it. I called FNB on the 8th of January 2026. I was told that the money will be reversed back into my account and it will reflect after 7 working days. This has not happened. The agents are more worried about the rating we give them as clients instead of doing follow ups with clients.
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Mami M's updateReviewer Update
03 Feb 2026, 09:36Bongani Mnguni from the recovery service team at FNB has not been able to help me till this date. He keeps on referring to an incorrect account after I have provided him numerous times with my account and the correct phone number that is linked to the account number. I have explained the same thing numerous times to him that I need to be refunded my money into which account. He responds by saying it will take 5 working days everytime. It has been 2 weeks without receiving my money. I have sent complains on the FNB app and nobody has called to assist. Today I called FNB and the agents are not answering.
MM
Mami M's update03 Feb 2026, 09:36
Reviewer Update
Bongani Mnguni from the recovery service team at FNB has not been able to help me till this date. He keeps on referring to an incorrect account after I have provided him numerous times with my account and the correct phone number that is linked to the account number. I have explained the same thing numerous times to him that I need to be refunded my money into which account. He responds by saying it will take 5 working days everytime. It has been 2 weeks without receiving my money. I have sent complains on the FNB app and nobody has called to assist. Today I called FNB and the agents are not answering.