1 reviews | Active since Dec 2017
FNB payment reversal
Friday 1 Dec'17 I understand FNB had technical difficulties with their online banking, understandable. Our company made payments and some of them were duplicated and i immediately went to see the bank manager to have it sorted out. the amount in question to be reversed is R1.8million.
now following the reversal process it takes up to 5days, but the problem happened instantaneous. ref# 1- ********** 376
Hello Henning-ellis ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Henning-ellis ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)