FNB payment relief lies and dishonesty.

I am deeply disappointed by the kind of service i am receiving from FNB. I stopped working in April due to the Covid19 lockdown. I then app**** for a bond payment relief from FNB. I provided them with a prove for lost of income that I got from my employer. They never responded me for the whole month of April and when you go to their branch, you will be told to call FNB housing. When I called FNB housing I was transferred to more than 3 departments which all of them told me that they are not responsible for the Covid19 relief and that everything is done on line. I told them that I did 3 applications on line using my FNB app but no one has ever responded me, then the consultant told me to wait for 10 days. That was in April. The month of April ended without any response from FNB until two of their consultant called me on the 15th and the 19th of May. Both of the told me that my application has been approved and all I had to was to accept their terms and conditions then the bank will sort out my payments. I was so relieved even though their terms and conditions were that they are only giving us a loan that should start paying back after 3 months. I was so relieved because I am really struggling financially at this moment and I am the breadwinner at home. Yesterday FNB sent me an sms telling me that they wont be be processing my application due to some commitments that were not met. I dont know what they are talking about as I have never in a single month missed my bond payment till April and both consultant who called me even confirmed that and they also said its one of the reason why my application was approved. I am so frustrated and depressed. I don't understand why FNB is treating its clients like this while other banks are giving their clients the payment holidays. I feel that I made a biggest mistake by trusting FNB with my bond application. I didn't even sleep well last night because of the stress this bank has caused me. FNB dont care about their clients, instead they are just causing more pressure to me than solution. I ask myself why did their consultants called me to give me false information. They gave false hopes and today their suppressing me even more. I am going to take this up with ombudsmen.