FNB payment not reflecting

I have been with FNB for more than 10 yrs and all has been going well until November 2018. I have paid my dstv account via FNB App (24 nov 2018)as i always do but the amounts are not reflecting on dstv side. The payment was made on 24 Nov 2018 at 8:59am but even after 48hrs it still does not reflect. When i call FNB customer care i spoke to a lady by name Mbali who told me that she could only see the last payment made to Multichoice was in October 2018. This surprised me because this is the first time in 10yrs that the amount is not reflecting. With fear that my dstv services would be disconnected, i had to ask my wife to pay from her account and even this amount did not reflect on recipient's side. What shocked me the most is when an FNB consultant named assumed that i might have paid into a wrong account. I have paid the way i always do but this time no payment reflects and it is assumed that i might have made a once off payment into a wrong account. 2 payments made to service provider but no trace from FNB where the amount was paid except that the reference number is shown. I did not like the rudeness of this consultant who was assuming i must have paid into wrong account. FNB should know that i got proof of payment from them that an amount was paid to a service provider but the consultant has impudence to come up with her assumptions. I think its the high time that i change banks, i cannot tolerate the kind of poor service, coupled with rudeness from bank staff. Why should I bank with a bank that does not care??

I think i might have overstayed my welcome at this bank