FNB Pay & Clear disaster!!!!

The FNB pay and clear option does NOT work. I needed to make a pay and clear on Friday evening and was told it would take 60 minutes (to capitec). This did not happen, 1 hour later, 2 hours later, 3 hours later nothing. When following up with the call centre I was told “perhaps there are technical difficulties” but it would “definitely go through on Friday”. And this was by 3 different consultants. Saturday morning nothing. Called the call centre again and was told the payment could not even be seen on my profile. I was put on hold for 20 minutes while they were trying to figure out what’s going on before eventually hanging up. Tried making another payment at 10:30am. Still nothing. Upon calling the call centre I was told the same story, it would reflect in 60 minutes. This didn’t happen and when I called again none of the consultants could assist. One even hung up on me after telling me I should rather call Online Banking. Why is there a Pay & Clear option if it doesn’t work? And also which consultants don’t seem to understand, even those from Private Clients. Absolutely disappointed. I had an emergency and couldn’t attend to it due to the ridiculous system fnb has in place, which doesn’t even work.