FNB Pay Back The Money!!!!

Every Month on the same date i have a debit order that goes off in my account from a person or company name Talarabian and they Debit R120 each month it has not bothered me up until today. I got a sms on my phone saying FNB tried contacting me but could not get hold of me i find this very strange becuase i did not get any call from the bank in connection with debit orders. So this morning i made contact with one of the FNB employees and tell them about this deduction, before doing so i googled this Talarabian name and just to find out that i am not alone so many other people are complaining that they are banking with FNB and that this same amount is being deducted from them. This Lady that is helping me over the phone sorry i am so ****ed that i dont even know what her name is, she asked if i am on Cell Phone banking and i said yes she gives me the options of what to do and says if you follow the options that i have given you, you may then view your debits and cancell the debit. I am so shocked i said to her so are you not going to find out who is this deducting or who authorised this debit, i mentioned to her that as i am talking to her over the phone i can see on google that other people has also been affected. This was her words to me I AM SORRY I CANT HELP YOU. I would like to know who is going to pay back the R120 that has been deducted from my account every month, its easy as 123 to cancell my debit order via celll phone banking but this people still has my banking details and my id number so what do i do now. Why is FNB'S logo how can we help you when nobody even helped me i am so ****ed of FNB Pay Back The Money!!!!!!!!!!!!!!!