#fnb pay back my money

Item: FNB (First National Bank)
Rating: 1
Author: Reezan S

FNB is the pits they take ur money very quickly for bank charges however when u have disputes it takes 10 years for them to assist you. The card machine at the McDonald’s wasn’t reading my card n declined my payment it declined n 20 mins later went through. In the interim I paid with another card I asked them to reverse my payment n since the 13 July after 2 hours on the phone with them n a rude arrogant complaints agent I get a sms today to say they cannot assist me. So what have they done in the 2 weeks if they only today decide that I must resubmit my details?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Jul 2018, 09:51

Good Day Reezan ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply26 Jul 2018, 09:51

Official

Good Day Reezan ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Reezan S's updateReviewer Update

30 Jul 2018, 11:11

10 days later and still no money after being promised the moon and stars Friday!!!!

Reezan S's update30 Jul 2018, 11:11

Reviewer Update

10 days later and still no money after being promised the moon and stars Friday!!!!