TP
Tshimollo P
1 reviews | Active since Aug 2023
16 Aug 2023, 09:02
FNB Pay and (Not) Clear
I've been with FNB for about 20 years. Recently, I tried to send money quickly to a supplier using their "Pay and Clear" option. It's been almost a day, and the money hasn't reached them. I called FNB many times to sort this out, but their system keeps sending me to the wrong departments. Some of the staff were rude and didn't help much. I even tried contacting my business manager, but they aren't answering my calls or emails.
I spent over an hour on one call without getting answers. This isn't the service I expected from FNB after being with them for so long. I'm thinking of switching to another bank if things don't improve.
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Replies (2)TP
Tshimollo P's updateReviewer Update
16 Aug 2023, 09:11If you're a small business and looking for a bank to do business with, stay away from FNB. Their slogan is "How can we help you?" but I'm still waiting for the help.
Obviously, this is not the first complaint this year that led me to this point. I can count two separate incidents where the bank's incompetency was showing.
Obviously, this is not the first complaint this year that led me to this point. I can count two separate incidents where the bank's incompetency was showing.
TP
Tshimollo P's update16 Aug 2023, 09:11
Reviewer Update
If you're a small business and looking for a bank to do business with, stay away from FNB. Their slogan is "How can we help you?" but I'm still waiting for the help.
Obviously, this is not the first complaint this year that led me to this point. I can count two separate incidents where the bank's incompetency was showing.
Obviously, this is not the first complaint this year that led me to this point. I can count two separate incidents where the bank's incompetency was showing.
TP
Tshimollo P's updateReviewer Update
16 Aug 2023, 10:06FNB you guys have still not responded to me adequately. Saying you will respond to me within 24-48 hours for a "PAY N CLEAR' transaction query is the highest level of incompetency.
TP
Tshimollo P's update16 Aug 2023, 10:06
Reviewer Update
FNB you guys have still not responded to me adequately. Saying you will respond to me within 24-48 hours for a "PAY N CLEAR' transaction query is the highest level of incompetency.