1 reviews | Active since Jul 2019
FNB Pay and Clear ruins car purchase
FNB ruined my urgent car payment.
I made a "Pay and Clear" payment through the FNB app yesterday including a request to send a Proof of Payment to the recipient. The first time I tried to make the payment, I hit confirm and chose the details to send the POP to, and then it just exited the transaction once I completed it.
I had to try it a second time with pay and clear and POP chosen, the second time it went through. However, the app did not register the payment as being immediate. There was absolutely no way to tell whether this payment had gone through the Pay and Clear method and not a single thread of information on how to find out whether it was. This was done at 5:17pm on a Sat so there were no call centres open either.
After waiting around for about 2 hours, I eventually gave up. It is Sunday morning now and the sellers have not even received the POP! The whole point of a POP is so that they can have some evidence of my payment. I tried numerous times on the app to resend the POP, but to no avail ("System failed" was the notification).
I called the call centre agent this morning and he said I can't get a POP from the app if the payment hasn't gone through yet. Well, then what is the point of a POP if a person only receives it once the payment has been received?
Along with this, the guy said the Pay and Clear had not registerd and the payment was a normal payment with the long waiting period. And there is no way to clear the payment once in process. Why is this? This is incredibly frustrating and has put my car purchase into risky territory.
I have finally only been able to access the POP via downloading it from the desktop webpage now, but this SHOULD have already been received by the seller as I specifically asked for that! What is the issue here?
This has really ruined my weekend, car purchase, and incredibly frustrating for both the seller and I!! And absolutely no help from FNB on this.
The woman who helped me said she would note up the issue for the app developers. The "Pay and Clear" issue on the app seems to happen with other people too. My girlfriend's father also had an issue with it, but was able to access the browser internet banking to put through an immediate payment successfully. For some reason it does not notify you that a payment has gone through immediately like a normal EFT does - it did not even show the money had gone off my account the first time I attempted to pay.
I was too exhausted by Monday to ask about why I couldn't access my POP through the app, but could via normal internet banking. At least the issue has blown over now. I need a whisky.
The woman who helped me said she would note up the issue for the app developers. The "Pay and Clear" issue on the app seems to happen with other people too. My girlfriend's father also had an issue with it, but was able to access the browser internet banking to put through an immediate payment successfully. For some reason it does not notify you that a payment has gone through immediately like a normal EFT does - it did not even show the money had gone off my account the first time I attempted to pay.
I was too exhausted by Monday to ask about why I couldn't access my POP through the app, but could via normal internet banking. At least the issue has blown over now. I need a whisky.