FNB - Pathetic, useless, waste of money and time.

Item: FNB (First National Bank)
Rating: 1
Author: Waseem D

What is right with this bank?

They say how can we help you, for starters: 1. Faster call centres??? 2. Please send all your staff on the same training, I can call the premier suite on the same day a few times and get different answers to a simple question, for example: "pay and clear", we are told it will clear within an hour sure, but one consulatnt will say please make sure you pay before 10:00AM and the next will say before 07:00PM. how can I trust this advice? 3. Online payments abroad which was unsuccessful, I call the call centre's (yes a few), three hours later (YES 3 I AM NOT INFLATING THIS TIME) still no resolution.

In summary, I would not recommend this bank based on my experience.

You actually dread calling them, you know its going to be no help and a waste of a good couple of hours.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

04 Jul 2019, 15:12

Good day Waseem Dada,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply04 Jul 2019, 15:12

Official