FNB - Pathetic support from Private Banking/ Online banking

FNB Online Banking erroneously deleted my online banking profile, and their only suggestion for a fix was to for me to register a new profile. As part of my existing profile, I have my wife as a secondary user. I can't add her as a secondary user to my new profile, the error message I get is that she already exists as a secondary user. Online banking is not capable of fixing this issue. Why does she reflect as a secondary user if this is a new profile? Why Don't I see her as a secondary user on my profile? The FNB 24/7 Private Wealth Banking suite is also not able to help until Monday morning, then why the 24/7 support (if support doesn't exist over weekends)? I've sent screenshots, error messages etc, still no resolution. I am fed up of being given the run-around, the only running I will be doing is running straight to my nearest Capitec branch! I've had enough! A one start rating is about 10 stars too much...