FNB Pathetic Services

I just want to share my worst experience with FNB and the unprofessional way they handled my issue, on the 28th August 2024 i did an online application for a personal loan, the amount i required was R3000, but i somehow made a mistake and the loan was approved for R230k, which was paid into my account, i then contacted FNB regarding this mistake and was told to transfer the amount that i did not need which was R227k and they would restructure my loan according to my new amount which is R3000 + R1200 initail fee, which made the total loan R4200, i have spoken to the agents and requested that my loan be restructured and was told that they have sent the request through. To my surprise on the 22nd September i was debited an amount of R5009 for that loan, i was sent from pillar to post asking FNB to refund my money and restructure that loan but its now gone 2 weeks and nothing has been done, Every time i try to contact the call centre i am sent from 1 department to the other and everytime i have to keep explaining what has happened. How can the debit me R5009 for a personal loan of R4200 over 60months which i requested and not a single person can tell me what happened or why they didnt restructure that loan, to me its seens FNB likes to make money on peoples honest mistakes and cause them a whole lot of frustration by trying to contact them to rectify the mistake. I am now going to close all my FNB accounts and seek advice from the Banking Ombudsman.