FNB PATHETIC SERVICE YOU SUCK

I am ****ed with the service I received from FNB. On the 21 October 2022 I transferred R15000 via the Pay 2 cell on the app. The recipient indicated to me that he did receive the sms however he is not a client of FNB. I visited the Stanford Sqaure branch on the morning of the 22 October 2022 and were referred to use the telephone to speak to the customer care consultant, from there the problems started as the consultants don't know what to do . I eventually ended up at the digital recall division and the payment reversal request form were emailed and completed in the branch and mailed back of which my ref nr *** . I then received another email that my claim is being attended to and the reversal will take 10 days. After that I never heard anything from them. I visited the branch again 1-*** new reference number were given to me after I had been on the phone with the consultant giving him the same details after which he is the six consultant that were of no good. On the 14 November 2022 at 20h45 I receive an email indicating that the reversal was unsuccessful. How de hell can it take so long to reverse funds and then you inform me that the recipients cell phone nr is duplicate. I don't take this **** story you had enough time to reverse my money and I want my money please.

Your consultants even in the branch are up to **** even they don't know what is happening within FNB. REVERSE MY MONEY PLEASE . As a valued customer I think i must move my money from FNB.