FNB - pathetic service towards EXISTING CUSTOMERS

I've requested a paid up letter and it SHOCKINGLY takes 5-7 working days. It has been 7 working days, the longest ever by a Bank to send this, and still no letter. The worst part is I made 3 follow up calls and you wait for a very long introduction that has nothing to do with your call and still wait for an available consultant, so why bother calling! BUT, to offer you a loan it can takes less than 10 minutes for the application and 1 working day for the money to be in your account. And that tells you where their priorities are! Looking for the worst service for EXISTING customers, then this is the Bank for you.