FNB pathetic service to loyal clients

Firstly I get an sms that my acc will be frozen in 2 days, I need to call FNB maintenance. I call the gentleman apologize and says go to a branch as our email is not working. 2ndly I call my private banker he updates my details and says there is no problem. 2 days later my acc is frozen. I call my banker to no avail, I call the contact number I get sent through 3 different departments to no avail and been cut off 6x by the number which was given to me as they have high call volumes. I go online I use my app no notifications of what I should do...nothing available. I then proceed to a branch and just to wait 1hr and I'm still waiting. So my own money I can not use cos no one is avail in the entire fnb corporation. Seriously y do we bother been upholding citizens pay government pay everyone else and yet we can't get jobs in South Africa so we must pay the penalties and consequences of not been able to live amd work in our own country and yet pay for everything in our country whether we use it or not.