FNB Pathetic service & no interest in assisting me in anyway

On the 27th of October i made a cash deposit using a FNB cash machine at Bedford Centre, I called the business i made the payment too as its a immediate Payment, they advised me its not reflecting. I then went back to FNB as i misplaced the ATM receipt and there is no other proof of payment reciept like email conformation or sms..the branch manager said its not a garentee they can assist me after telling me there is nothing they can do. she then too all the details the account number refrence number i used and pointed out which ATM i used and of course contact details time of the tranaction and the amount. im still awaiting feedback from the branch. I then called FNB call centrre to seek advice theconsultant told me they cant do anything but if i go back to the branch a ATM custodian can print it off its a simple proceedure. I then sent a email to FNB complaints ********** and i am still awaiting a reply. Fnb customer service is pathetic. A financial instatution cannot track a payment or reprint a proof of payment. i have no proof according to the comapny iv made the payment to so i need to pay R1200 again as FNB cannot tell me where my money went from the ATM..This is disgusting service i will never use or recommend FNB again. Its taken 2 weeks of running and phoning around and i still dont have any proof i made this payment. How can a financial instatution looking after people money and offering a service to the public not be able to atleast try and assist me..i am highly frustrated FNB have no compassion what so ever. Il stick to my Bank as this would never had escalated to hello peter.