FNB ***** - PATHETIC SERVICE - MORE THAN 2 MONTHS NO COMMUNICATION

ON 5 AUGUST 2023 I HAVE REPORTED ***** TO MY BANK AND HAVE SENT BANK STATEMENTS AS REQUESTED BY THE FNB AGENT. ATTEMPTED TO FOLLOW UP MORE THAN ONCE. I HAVE NO SUCCESS I HAVE THEREAFTER SENT FOLLOW UP EMAILS AND HAVE LODGED COMPLAINTS ON HELLO PETER WEBSITE WHICH NO SUCCESS STILL. IT HAS BEEN MORE THAN 45 WORKING DAYS AND STILL NO FEEDBACK NOR MY MONEY BACK. I REALLY DO NOT KNOW WHAT TO DO ANYMORE. I HAVE MADE DEPOSITS TO ACCOUNT AND THE MONEY DID NOT REFLECT IN THE MERCHANT ACCOUNT. I REALLY AM TIRED OF BEGGING FOR MY MONEY BACK. THE PAST WEEK DUPLICATE TRANSACTIONS WENT OFF MY ACCOUNT AGAIN WITH NO AUTHORISATION OR PUCH NOTIFICATION RECEIVED TO APPROVE THE TRANSACTION.

I WANT MY TRANSACTIONS THAT WENT OFF MY ACCOUNT TO BE CREDITED TO MY ACCOOUNT AS I AM NOT HAPPY WITH THE OUTCOME AND HAVING TO DEPOSIT MONEY AND ITS NOT REFLECTING ON THEIR SIDE. I NEED TO HAVE THE DUPLICATE TRANSACTIONS REVERSED BECAUSE I DID NOT AUTHORISE THEM THE ONES THAT WENT OFF MY ACCOUNT THE PAST WEEK/2.

I HAVE NOW ESCALATED THIS TO THE consumer financial protection bureau (cfpb) FOR FURTHER INVESTIGATION. I AM DISSAPOINTED, THIS IS COMPLETELY PATHETIC!!!