FNB - pathetic service from private bankers

Poor pathetic service from private bankers at fnb. Promises of "getting back to you" are not honored, emails go answered and direct lines are diverted to call centers. Nadia Abraham's promised to get back to me yesterday, Darlene Chetty promised to get back to me on Monday and their boss Lee-Anne promised to get back to me. It's 14 days and my deposit has not yet been refunded after the 3rd party has provided approval for the full refund and this is on a 7 day SLA.