Fnb pathetic service from 2012

I have called the manager of fnb intersite, Kenan Deonarian regarding unauthorized debits today. He tells me to call the number on the back of my card, that's the kind of professionalism he has. When I called the call centre there is no agents answering but I must talk to a machine who tells me that reversing debits is not available. And I must use the app or internet banking. When I log in to my internet banking there is no option to stop or dispute that unauthorized debit orders. With this useless bank Fnb there is a no win situation. Every month I'm having a problem with their useless unprofessional service. I have a business and personal account with fnb from 2012 but it seems as if they cannot value their clients. They even ***** from their clients. I'm done with them. I'm going to other banks and will move both my business and smart account to a more professional bank. Looks like their staff gets a salary for nothing since clients like myself is always unhappy with their poor services. I will make this useless bank known to others. They can't help us neither are they protecting our money.