FNB - PATHETIC SERVICE & ***** PROTECTION

Phone ****** and ********** hacked into FNB APP and emptied my account. My sim was cancelled and phone was blocked - yet they managed to bypass facial recognition and my password to access the FNB banking APP. All my funds were removed and a loan for R5000 was approved and paid out - then transferred! No approval process, no confirmation call, no FICA requirements met! (*Beyond the fact that they were notified of this loan - 6 weeks later FNB debited R5625 from my account to repay the loan!)

Absurd ********** activity on my account was not picked up or flagged by FNB.

The matter was reported to the Police and to FNB after my account was emptied. 2 weeks later after following up with FNB, they had not started their investigation and requested further documentation - which was immediately supp****. I was told that it would take 30 days for the matter to be investigated and resolved. We are now at 8 weeks from the ***** and they have now finalized their investigation - they have returned the money from the loan that they approved and debited my account for and have paid back less than half of the money that was ******. stating that their payment is a good will payment and that the balance is due to my own fault in that my "credentials were compromised to a 3rd party"

Their is little and worthless security/protection for you money if you have the FNB APP - Shocking levels of feedback and comms and non existant accountability for their shortcomings ! Loreal Ezrah was diabolical in working through this matter.

Ombudsman for Banking Services - here I come!