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jennygouws J

1 reviews | Active since May 2016

17 Oct 2018, 15:40

FNB- pathetic service for longstanding clients.

I have a business account and various other accounts with FNB and have been a client for more than 13 years. On 01/10/2018 4 debit orders went through my account resulting in a deficit of about R280.00 ( over my limit.) A debit order for R259.00 was r/d and the bank charge of R185 levied. I am subscribed to inContact but received no notification as to the overdrawn status which I normally do. I would have just transferred the funds in. On logging a complaint I was told the inContact "failed" due to 4 debit orders running simultaneously by a business banker at FNB Klipfontein in Witbank. I really think this is pathetic - don't you. Needless to say, think it's time to move.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Oct 2018, 16:28
Official

Good day Jenny Gouws,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

jJ
jennygouws J's update29 Jan 2019, 10:44
Reviewer Update
Thank you for lodging the formal complaint. Here is what has transpired since. 03 & 04/12/2018 - contact with "Robbie" I hope I have his name right, saying he would have a look at the matter... 15/01/2018 I contact FNB rep. again. He asks my account number although a complaint reference number has been given and he has details from 03/12/2018. 16/01/2019 Giving me a break down of my account, and telling me to transfer debit orders to another account. I respond. 17/01/2019 - Another breakdown of my transactions and "We understand the frustration of the fees but its only the management of the funds that needs to be perfected". I instructed that he put on an o/draft reduction and I will be closing the account. No response. 22/01/2019 Debt protection plan on cheque account was cancelled - SMS. REALLY FNB>>>>>> this is how you treat your clients of more than a decade????