FNB-Pathetic Service for long standing customer

Upon full payment of my Home Loan, FNB did not advise on full procedure to settle the bond account. <br> I cancelled the insurance on the home structure with Outsurance however FNB continued to pay the insurance company after I had cancelled the insurance and charged this amount to my Home Loan Account.<br> Upon applying for finance for a vehicle, it was discovered that FNB had listed me as a poor payer of my account due to non payment of the remaining amount on my account which was the insurance money they had continued to pay and issued and adverse report.<br> FNB are now refusing to remedy the situation and Nomvula Ndaba, the contact at the bank, states they cannot do anything to help me resolve this. This is very disappointing and her attitude was anything but professional and was an utter disgrace when considering the FNB advertising as a leading banking service provider. She was rude and would not put me through to a manager and I am unable to resolve this matter.