FNB Pathetic Service

FNB service stink, my 73 year old mother transferred the money to the wrong closed credit card account in April 19, she is been into the branch and been calling FNB and holding for hours and been transferred to all department without help. as I am writing this the consulted just hang up on us on the 48 minute 8 seconds call with no help, all these consultants I have been speaking with today agree that the money was not transferred back to my mother current account but I am not getting the solution to say when will be the money get transferred. what I have picked up from most of their consultants they have very bad service, no patience for clients at all. the trouble that my mother went through just to recover R1400 is now equivalent to R3000. she had to travel to dalton branch which 32 km from home, she had to make numerous calls to FNB using airtime with no help.

I was put through legal department with no help, authorization department no help. MY MOTHER WANT HER MONET PLEASE PEOPLE

I am a very disappointed FNB client as I am also banking with FNB for years now.