FNB pathetic service.

I have been trying to call FNB since yesterday. I have called the following numbers: 1. *** 2. *** 3. *** 4. *** 5. ***Every single time I call these numbers, the line gets cut or I just stay on hold for a very long time. FNB has false advertising about not having to leave your home for help. This is absolutely ridiculous. We are applying for a home loan and our bond originator was told that it was declined as I am in arrears with my credit card. I settled this credit card in 2019 already and FNB sent me a settlement letter which confirmed this. How can I now be told that I am in arrears? I have been with FNB for over 25 years, but I am so angry with your service that I want to switch banks. I have even sent an email to *** but no one responds. This is absolutely pathetic service. I am currently on the line waiting for someone to answer my call on *** and have been on hold for over 10 minutes without an answer. This is beyond ridiculous.