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crispen M

1 reviews | Active since Aug 2017

14 Aug 2017, 07:58

FNB PATHETIC SERVICE & ATM *******

<p>On tge 9th of August i tried to withdraw R3000 rand and the machine gave a slip and my card back and changed to OUT oF SERVICE before it released the money....I Called the bank from the ATM and was told not to panic because the money will be back in my account....i was given a call reference # R ********** 11782 </p> <p> </p> <p>The next day there was no money back in my account so i went to FNB Randburg square branch....again i was told to wait 24-48 hours the money will be in my account.</p> <p> </p> <p>Today is now the 14th and still no R3000 back in my account,i wonder if FNB is even doing anything on that matter....If i don't get my money back now i will be left with no choice but to switch to a more transparent bank</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Aug 2017, 09:03
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

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